33pok Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how 33pok ("we", "us", "the Platform") collects, processes, stores, and protects personal information provided by players ("you", "your") who access or use the 33pok platform at 33pok.pro. By registering an account with 33pok, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal information as described herein.

This Policy applies to all players accessing 33pok from Bangladesh, including those located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Cox's Bazar, and Mymensingh. We are committed to handling your personal data with care, transparency, and respect for your privacy rights.

Information We Collect

When you register and use 33pok, we collect the following categories of personal information:

• Registration data: your Bangladesh mobile number, chosen username, and date of birth submitted when you create your 33pok account.
• Identity verification documents: copies of national ID, passport, or other government-issued documents submitted during KYC verification as required to comply with age-verification obligations.
• Financial and transaction data: records of deposits and withdrawals, including the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction reference numbers, and amounts in BDT.
• Device and technical data: IP address, device type, operating system, browser type, and session logs collected automatically when you access the platform. This data is used for security monitoring, fraud detection, and platform improvement.
• Gameplay data: records of games played, wagers placed, bonuses claimed, and account activity history retained for account management, dispute resolution, and responsible gaming monitoring purposes.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information beyond what is strictly necessary for responsible gaming assessments. We do not collect biometric data.

How We Use Your Information

33pok uses the personal information we collect for the following purposes:

• Account management: to create, maintain, and administer your 33pok player account, including processing deposits, executing withdrawals, and managing your account balance and gaming history.
• Identity and age verification: to verify that you meet the 21+ age requirement and to confirm your identity through KYC processes, as required to operate a responsible gaming platform.
• Security and fraud prevention: to detect and prevent fraudulent activity, money laundering, and other prohibited conduct on the platform, including monitoring for suspicious transaction patterns and account anomalies.
• Responsible gaming: to monitor your gaming activity and identify patterns that may indicate problem gambling behaviour, and to implement the responsible gaming tools described in the 33pok Terms & Conditions.
• Customer support: to respond to your enquiries, investigate complaints, resolve disputes, and communicate with you about your account status or platform changes.
• Promotional communications: where you have consented to receive marketing messages, to send you information about promotions, bonuses, seasonal offers tied to BPL, Eid, Pohela Boishakh, and Victory Day, and platform updates. Consent may be withdrawn at any time.

33pok will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by applicable law.

Disclosure of Your Information

33pok does not sell, rent, or trade your personal information. We may share your personal data with third parties only in the following limited circumstances:

• Payment processors: we share transaction data with payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) solely for the purpose of processing your deposits and withdrawals. These providers are bound by their own data protection obligations.
• Technology service providers: we may share data with hosting providers, analytics platforms, and security service vendors who assist in operating the 33pok platform. All such providers are required to handle your data securely and are prohibited from using it for any other purpose.
• Legal and regulatory requirements: we may disclose your personal information to law enforcement, regulatory bodies, or other authorities when required to do so by applicable law, court order, or regulatory direction.
• Fraud and compliance investigations: where prohibited conduct is detected or suspected, we may share relevant account information with financial institutions or authorities for the purpose of investigating fraud, money laundering, or other financial crime.

Payment Data and Financial Security

33pok does not store full payment card numbers or mobile banking PINs on its servers. When you make a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, the transaction is processed directly through the payment provider's secure infrastructure. 33pok retains only a transaction reference, the payment method name, and the BDT amount for account reconciliation and dispute resolution purposes.

For Visa and Mastercard transactions, card data is handled directly by PCI-DSS-compliant payment gateways and is not accessible to 33pok at any stage of the transaction. If you have a dispute regarding a payment transaction, contact 33pok support with the transaction reference and the approximate date and amount of the transaction.

Cookies and Tracking Technologies

33pok uses cookies and similar tracking technologies on the platform. Cookies are small data files stored on your device that help us operate the platform securely and improve your experience. We use the following types of cookies:

• Essential cookies: these are required for core platform functionality, including maintaining your login session, remembering your account preferences, and ensuring secure transmission of data. Essential cookies cannot be disabled without impairing the platform's operation.
• Analytics cookies: we may use anonymised analytics cookies to understand how players navigate the platform, which features are most used, and where technical errors occur. This data is aggregated and does not identify individual players.
• Security cookies: used to detect and prevent fraudulent activity, verify player identity during login, and protect against cross-site request forgery (CSRF) attacks. These cookies are mandatory for platform security.

You can manage or delete cookies through your browser settings at any time. Disabling essential cookies will affect the functionality of your 33pok account, including your ability to log in and complete transactions. 33pok does not use cross-site tracking cookies or share cookie data with third-party advertising networks.

Data Retention

33pok retains your personal data for as long as your account remains active and for a period thereafter as required to fulfil our legal, regulatory, and operational obligations. Account records, transaction histories, and KYC documents are typically retained for a minimum of five years following account closure to satisfy anti-money laundering record-keeping requirements and to support dispute resolution.

Where data is no longer required for any lawful purpose, 33pok will securely delete or anonymise it. If you request deletion of your account, we will action your request promptly; however, certain data may be retained for the minimum statutory retention periods described above, even after your account is closed.

Data Security

33pok implements industry-standard security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes SSL/TLS encryption for all data in transit, secure password hashing, access controls limiting staff access to personal data on a need-to-know basis, and regular security assessments of platform infrastructure.

No system is completely immune to security risks. While 33pok takes all reasonable precautions, we cannot guarantee absolute security of data transmitted over the internet. You are responsible for keeping your login credentials confidential and for notifying 33pok support immediately if you believe your account has been compromised.

Your Data Rights

As a player using 33pok from Bangladesh, you have the following rights in relation to your personal data held by 33pok. To exercise any of these rights, contact the 33pok support team at [email protected]. We will respond to all data rights requests within a reasonable period:

• Right to access: you may request a copy of the personal data 33pok holds about you, including your account information, transaction history, and any KYC documents submitted.
• Right to correction: if any personal data held by 33pok is inaccurate or incomplete, you may request that it be corrected or updated. Contact support with the specific details you wish to amend.
• Right to deletion: you may request deletion of your personal data. Where deletion is possible under applicable law and does not conflict with our retention obligations, 33pok will delete your data. Note that data required for anti-money laundering compliance cannot be deleted before the statutory minimum retention period expires.
• Right to restrict processing: you may request that 33pok restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to its processing.
• Right to withdraw consent: where 33pok processes your data on the basis of consent (for example, for direct marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, please contact 33pok support with your registered mobile number and a clear description of your request. We will acknowledge your request within 5 business days and aim to resolve it fully within 30 days. Some requests may take longer if they are complex or if we need to verify your identity before proceeding.

Children and Minors

33pok is strictly a 21+ platform and is not directed at or intended for use by persons under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a minor has registered on 33pok, please contact our support team immediately at [email protected] so that we may take the appropriate action.

Third-Party Links

The 33pok platform does not contain links to third-party external websites. All navigation links on 33pok lead to pages within the 33pok.pro domain. If you access any external site independently after using 33pok, 33pok is not responsible for the privacy practices or content of that external site. This Policy applies exclusively to personal data collected and processed within the 33pok platform.

Changes to This Privacy Policy

33pok reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will update the Last Updated date shown at the top of this page and publish the revised Policy on the platform. Where changes are significant, we may also notify registered players via their registered mobile number.

Your continued use of the 33pok platform after publication of the revised Privacy Policy constitutes your acceptance of the updated Policy. We encourage you to review this Policy periodically to stay informed about how we protect your personal information.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data 33pok holds about you, please contact the 33pok support team. We are available 24/7 and committed to responding to all privacy-related enquiries promptly and transparently.

Support email: [email protected]